Frequently Asked Questions
Can I return my purchase?
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item.
We try to select and package the Products as well as possible to ensure that they arrive in good condition. However, if a Product arrives damaged or with defects, or is not what you Ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Product to us within 7 days of receipt.
For help with items later than 7 days after your initial purchase please email us for more information.
This does not affect your Statutory Rights.
RETURNING UNWANTED OR FAULTY PRODUCTS
The provision of goods and services by The Gadget Store is subject to availability. In cases of unavailability, The Gadget Store will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15% administration fee. Please contact us by telephone or email to inform us of your wish to return Products. We may allocate you with a Returns Code which should be included with the package to improve the processing of your return. We may also advise you on how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method that requires a signature upon receipt and return to:
The Gadget Store
- Heen en Weer Farm
- Adam Tas Road, R44
- Klapmuts, Stellenbosch
You will be responsible for the returned Products until they reach us.
Custom made and High Value Products. Due to the bespoke nature of custom made products we are unable to offer our usual 7 Day Money Back Guarantee on unwanted goods.
In the case of high value items in excess of R3000.00 the usual money back guarantee is limited to 7 days and you shall be responsible for the cost of return within 7 days of receipt.
This does not affect your statutory rights.
How do I return my purchase?
You can contact us at [email protected] or call us on 081 381 9169 to arrange a return.
Payment can be made via our secure portal – PayFast
PayFast links directly to Bank Serv Africa and payment processing occurs outside our website
Payment options include:
- Credit Card
- EFT (Please use your Order reference number as reference)
- Cash on Delivery
- Our Gift Vouchers